FACILITIES & SAFETY

Most popular facilities

Free WiFi
Pets allowed
Non-smoking rooms Restaurant
Bathroom
Toilet
Hairdryer
Bath
Refrigerator
Desk
Collaborating parking at 100 m. / 24hrs. PRIVATE CAR 10€ , SUV 12 - 15€

Media & Technology

Satellite Channels
Telephone
TV

Food & Drink

Special diet menus (on request)
Breakfast in the room ( with extra charge, on request )
Bar
Restaurant

Internet

Free! WiFi is available in all areas and is free of charge.

Reception services

Luggage storage
Express check-in/check-out
24-hour front desk

Cleaning services

Dry cleaning (Additional charge)
Laundry (Additional charge)
Ironing (additional charge )

Business facilities

Photocopying
Business centre
Meeting/banquet facilities (Additional charge)

General

Shared lounge/TV area
Air conditioning
Heating
Car hire
Safety deposit box (Additional charge)
Lift
Family rooms
Non-smoking rooms
Room service

Languages spoken

French
English
Greek
German

The Hotel Metropolitan’s Guest-Room Directory

Banquets
Hotel Metropolitan can organize social events, professional lunches, balls and receptions.

Babysitter
Baby Sitting Services (on request)
Please contact the Front Office from M-F (Friday till 11.30 a.m.) and inform 48 hours prior of your requirement.
Front Office will inform you with the Payment restrictions

Blankets
Should you require extra blankets, please contact the Housekeeping Department for assistance.

Baby cot
Baby cots are available, free of charge, through the Front Office Department, up on availability.

Bus station
There is a bus station 15 meters to the left from the Hotel entrance.

Breakfast
Breakfast can be ordered to the hotel room with extra fee.

Bank
Five minutes walking distance from the hotel there is a bank. Please contact the Front Office for further information.

Library
Separate Reading area.

Check in Express Check out Express Service
Check in Express Check out Express Service, through Website or Mobile Application.

Credit cards
American Express, Diners, MasterCard and Visa Cards are acceptable for your bills settlement.

Conferences, Meetings
Hotel Metropolitan has one (1) multipurpose meeting room with a capacity of 25 persons where we could organize successfully company meetings, samplings and other professional requirements. Please contact the Reservation or the Sales Department for additional information.
Theatrical shape 25 persons, School shape 15 persons and Horse Shoe Seating Style 10 persons

Car hire / rental
For information and contact numbers please contact the Front Office.

Chambermaid
You can contact the Chambermaids through the Housekeeping Department or the Front Office.

Courier Service
For further information please contact the Front Office.

Departure
On Departure, the Guests must vacate their rooms and check out no later than 11.00 a.m.
For any extension of stay and information for the prices please contact the Front Office.

For Express check out service ( see “C” )

Do not disturb
Please hang the “Do not Disturb” sign on the doorknob outside your room, should you wish not to be disturbed.

Deposit Box
Each room has its deposit box; contact Front Office to provide you with the safety box key, however a guarantee amount will be needed, by the return of the safety box key at The Front Office, the amount is being returned.

Dry cleaning
See Laundry

Electricity
The voltage of the electric current in Greece is 220/240 at 50 Hertz. Please contact the Front Office if you need an adaptor.

Excursions
Thessaloniki and its surrounding area provide many opportunities for excursions and sightseeing. Please contact Front Office team for further information.

Emergency exits
All emergency exits are clearly marked and will enable you to vacant the building quickly in case of an emergency. Should such an occasion arise, please follow the instructions of the Hotel Emergency Squad.

Extra Bed
Please contact the Front Office should you require an extra bed, up on vailability.

E-mail
The general e-mail address of the Hotel Metropolitan is metropolitan@metropolitan.gr.
If you wish to receive e-mails during your stay, please use the above mentioned e-mail address.

Environmental policy – regulations

Hanging up the towel means “I'll use it”.
Α towel on the floor means “please replace”.
The Change of the bedding linen is every 2nd day.
If you would like us to arrange for bedding something else please contact Reception.
The energy & the water over use have environmental impact.
Please turn off the lights and turn off the air-condition as you leave the room.
The recommended AC thermostat setting is 21°C in winter and 26°C in summer.
Please do not waste water.
Please, do not waste & do not throw the toilet paper in the toilets
Environmental policy is the commitment of our company to regulations and other policy mechanisms concerning environmental issues.

Fire safety – fire insurance
Upon your arrival please read carefully the instructions which you will find in this Guest-Room Directory.
There is all useful information concerning the evacuation of the building in case of a fire as well as other important details.

Flowers
The hotel collaborates with a well known florist of the city. Please inform us if you wish to send flowers.

Gas station

50m distance from the hotel.
Please contact the Front Office for more information.

Hairdresser
Please contact the Front Office for information concerning external providers.

Hairdryer
There is a hairdryer in your room. Should you need any further assistance please contact the Front Office.

Housekeeping department
Housekeeping staff is always at your disposal for anything concerning your accommodation.

Internet
Business facilities are available for use by our guests free of charge.
The Hotel’s Internet website is: www.metropolitan.gr and the Hotel’s E-mail: metropolitan@metropolitan.gr
Access to the Internet is available through Wi-Fi in all hotels’ rooms, public areas, and at the Hotel’s Business Center.
Additionally, there is Ethernet in the rooms.

Ironing Service
See Laundry

Lost and Found
In the event of forgetting personal belongings during your stay with us, our Housekeeping will safeguard them for one month. Please contact the Front Office or the Housekeeping Department.

Laundry Service, Dry Cleaning, Ironing
You will find a special laundry bag in your closet, as well as a detailed Price list on the Guest Directory of all services ironing, dry cleaning, laundry that provided of our external collaborator “ Wash and Dry “ Address Κallidopoulou 18, Thessaloniki. For any further assistance please contact the Front Office.

Luggage

Carrying Luggage Service, please contact the Front Office.
Additionally, Luggage storage facility.

Maintenance
Please contact the reception if any technical problem occurs.

“M” Cafe 102
Opening Hours Daily 07:00 a.m. –22:30 p.m.

Meeting rooms
The Hotel offers one meeting room for your meeting events, max capacity 25 persons.
For further information please contact the Sales department.

Newspaper, Magazine
Free daily Newspapers/ Magazines

Petrol Station
A petrol station is located 50 meters away from the entrance of the hotel both on Fleming and Vas. Olgas Ave.

Pet
Small pets only –up to 5 kg-with maximum one pet per room. Pet must be fully trained and appropriate restrained by Guest. Guests are responsible for all property damages and/or personal injuries resulting from the pet. The Hotel reserves the right to charge Guest’s account commensurate to the cost of such damages.

Pillows
Extra pillows are available in the room closet or through the Housekeeping Department.
Choice of different types of hypoallergenic pillows.

Photocopies
For a small amount of photocopies, please contact the Reception Desk.

Parking

For Parking information kindly contact the Front Desk.
Valet parking service (valet parking) , up on request up on availability.
The distance of the Parking is 100 meters.

Reception
24-hour Reception

Reservations
We will be pleased to make your future reservation. Our reservations Department will assist you with further information.
Tel: +30 2310 824221
E-mail: reservations@metropolitan.gr

Room cleanliness
The chamber mates clean and refresh the rooms on a daily basis as discreetly as possible. According to environment protection regulations, we ask you to leave your used towels on the floor (means replace ).

Room keys
For security reasons we provide our Guests with a card-key. In case you lose it contact the Front office immediately.
At you departure you are requested to return it to the reception.

Room Service 24 h
Room Service is available from 7:00 a.m to 22:30 p.m. , offers you with a variety of in-room fine dining , please check the menu which in this QR BARCODE at Guest-Room .

Restaurant “SOCRATES”

Open for breakfast from 07:00 a.m. till 10:30 a.m. daily.
Weekends and Holidays from 07:00 a.m. till 11:00 a.m.
Early Breakfast service up on request.
Lunch box service for Breakfast/ Meals ,up on request.
Services up on request w./ Extra charge.
Service of Dining at the Hotel choosing from a variety of dishes since we collaborate and having Partner Restaurant, kindly contact the Reception for further assistance.

Reception Desk
The Front Office staff is at your disposal any time of the day or night, for information and assistance.

Recycling program

Plastic, paper, glass, aluminum tins put in blue recycling bin.
Old batteries at the special at the recycling point at the Front Desk.
Inert materials, gathering and removal after agreement.

Stamps
Please contact the Front Office.

Shopping
You can find a great variety of shops at the center of the city and at the hotel area.

Safety box

Each room got its own in - room safety deposit box.
Additionally, there is a main hotel safety deposit box at the Front Desk.

Telephone
Modern call center in all rooms, In order to get an external line please dial “0” and then the desired number. If you wish to call another room, please dial the room number directly.

Tablet
Please contact the Front Office, up on availability.

Turn down service
Turn down service.

Taxi
If you need to call a taxi or arrange a Transfer please contact the Front Office.
Our Front Office staff will advice you about rates and will proceed with all necessary arrangements.

Transfer in-out the Hotel Metropolitan
We can organize your transfer with an extra fee in/out the Hotel from airport, port, bus station and other point of interest.
Please contact the Front Office.

Towel
Towel change on request, up on availability.

Television
32 inches TV FHD

Satellite channels