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Hygiene and Safety

Health & Safety Measures – Metropolitan Hotel

Metropolitan Hotel is closely monitoring and complying with the new directives of the authorities as well as the Health Protocols.
Please find below detailed information about Metropolitan Hotel safety measures
We are required from our Guests to wear masks in lobbies and other public spaces.




Public Areas

Restaurant & Bar
Breakfast 07.00 -11.30 am

Medical Emergencies
In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. Metropolitan Hotel Staff are trained to handle a COVID-19 incident.
The infected guest is separated from other people.
If the condition requires it and the patient is not needed to be transferred to the hospital, the administration takes appropriate measures to ensure that the patient receives the proper care. This includes the potential need to appoint an employee who has been adequately trained to prevent and control infections, as well as to follow the measures of the Health Protocols.
Metropolitan Hotel is cooperating with a specialized doctor . In case a guest is suspended with COVID-19, an appointed doctor will attend and perform with a molecular test, in the hotel premises, if needed.

Check In
Will there be contact with the reception during check-in or will there be other way as pre check-in?
A pre check-in will be available by reservation department (e-mail process)
Fast track check-in is also available via website
Is check-in and check-out conducted at the same time?
Standard check-in is now at 15.00 and check-out at 11.00.
Are you keeping the elevator keys sanitised?
Outside every elevator, Disinfection Dispensers will be installed for the use of guests.
How many guests are allowed per lift?
Number of guests using the elevator will be controlled.
One Guest
Guests on the same booking are allowed to use the elevator all together, i.e. a family of 3.

How many times will I receive housekeeping services and linen changing?
Housekeeping services and daily change of linen is temporary limited as a standard procedure. There is an ‘’option in’’ procedure installed for room cleaning and linen changing by giving a call in the morning to the Reception Reception 24hrs internal line 9 or 111

How are you deep-cleaning regularly multi-use items such as key cards and safes, TV remotes and light switches?
All multi-use info material will be discontinued and will be available by checking , or qr codes in the common areas of the hotel.
Key cards will be disinfected and given to the guest and will not be given back to the reception until check out. TV & AC controls will be covered and sanitized and before each check in.

Guests’ health
What is the standard procedure of the hotel if a guest is suspended with COVID- 19?
We will follow the Action Plan as per the legislation of the Hellenic Ministry of Health.
In case a guest is suspended with COVID-19, a specified doctor will attend and proceed with a molecular test, even in the hotel if needed.

Food & Beverage
Will there be limited seating arrangement during lunch or dinner in restaurant?
Yes, based on the COVID health and safety standards, tables and chairs in all F&B outlets are spread out according to legislation.
Breakfast 7.00- 11.30 a.m
We will provide you with choices of breakfast menu check on or a QR code provided in Hotel’s common areas
Restaurant Team Members will assist you.
Staff will clean and disinfect all buffet surfaces according to our reinforced cleaning and sanitation plan.
Restaurant and bar
All cutlery, crockery and glassware will be washed in high temperatures. All trays and other service equipment will be disinfected after each use. Our Restaurant Team Members will serve you using appropriate mask or transparent face shield.

Social Distancing
How are you safely managing social distancing?
Discrete Floor Sticker is installed in front of reception desks for social distancing purposes.
We are required from our Guests to wear masks in lobbies and other public spaces.



Contact details

65 Vasilissis Olgas Ave - Fleming
546 42, Thessaloníki, Macedonia, Greece
T: +30 2310824221
F: +30 2310849762