Hygiene and Safety

Health & Safety Measures – Metropolitan Hotel
Metropolitan Hotel is closely monitoring and complying with the new directives of the authorities as well as the Health Protocols.
Please find below detailed information about Metropolitan Hotel safety measures
We are required from our Guests to wear masks in lobbies and other public spaces.

Rooms

• Towels and amenities are sanitized
• Housekeeping services and daily change of linen are temporary limited as a standard procedure. Room cleaning and linen changing are an opt-in procedure by giving a call in the morning to the Reception Reception 24hrs internal line 9 or 111
• All multi-use printed info material will be discontinued
• TV & AC controls will be covered and sanitized and before each check in.
• Room Service menu is available through Metropolitan’s website as well through a QR code provided in a visible position in the Hotel.
• Natural and intensive ventilation during cleaning process.
• Intensification of cleaning and disinfection of ventilation and air conditioning filters.
• Hotel provides a safety deposit box in the rooms. The Hotel is not responsible for any valuables and money, left unlocked and outside the individual safe, including those in the guest’s rooms and public areas.

Reception

• Pre check-in is available contact reservation dpt reservations@metropolitan.gr check-in experience ( through e-mail process).
• Fast track check-in is also available ( through website ) .
• Standard check-in is now at 15.00 and check-out at 11.00.
• Every Team Member of Front Desk Office has received advanced training in order to comply with protective measures against COVID-19 announced by the World Health Organization and the Hellenic Ministry of Health.
• All Team Members have received training for their health monitoring and the hotel is following staff’s medical screening procedure.
• We are keeping COVID-19 incidents reports according to the Greek legislation.
• We conduct temperature screenings of staff.
• Every Team Member will wear disposable gloves & masks or transparent face shield throughout their entire shift.
• Discrete Floor Stickers are installed in front of Front Office Desk for social distancing purposes.
• Key cards will be disinfected and will not be given back to the reception until check out. During check-out guests should place the key card in the special box that stands in the Front Desk Office in order to be disinfected.
• Contactless payment and sending invoices are recommended.
• The check in registration form informs guests about best practices of health and safety that both hotels staff & guests must follow.
• We follow intensification of cleaning of Reception area.
• We endorse guests to ask the Front Desk Team Members for any information or clarification about their stay.

Elevators

• Number of guests using the lift one guest per lift will be controlled, guests on the same booking are allowed to use the lift all together, i.e. a family of 3.
• Outside every lift, Disinfection Dispensers are installed for the use of guests.
• We follow intensification of cleaning and disinfection of buttons and all high touch areas.

Public Areas

• Floor marking for keeping distances are placed in common areas and bar.
• Signage information is provided for the smooth flow of visitors to public areas with the defined distances based on Health Protocols.
• Dispenser with hand sanitizer (63-70% alcohol) are placed in key places for guests.
• We follow intensification of cleaning of Reception.

Restaurant & Bar
Breakfast 07.00 -11.30 am

• Tables and chairs in all F&B outlets are spread out according to Hellenic legislation.
• Guests can check breakfast menus and bar menu through a QR code placed on the lobby area or they may ask hotels’ executive staff for any clarification.
• All the equipment is washed and disinfected in high temperature following Health and Safety Protocols.
• Restaurant and bar operate under HACCP certification.
• The Front Desk Office is always at guests’ disposal for any clarification.

Medical Emergencies
In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. Metropolitan Hotel Staff are trained to handle a COVID-19 incident.
The infected guest is separated from other people.
If the condition requires it and the patient is not needed to be transferred to the hospital, the administration takes appropriate measures to ensure that the patient receives the proper care. This includes the potential need to appoint an employee who has been adequately trained to prevent and control infections, as well as to follow the measures of the Health Protocols.
Metropolitan Hotel is cooperating with a specialized doctor . In case a guest is suspended with COVID-19, an appointed doctor will attend and perform with a molecular test, in the hotel premises, if needed.
REMEMBER TO...

Check In
Will there be contact with the reception during check-in or will there be other way as pre check-in?
A pre check-in will be available by reservation department reservations@metropolitan.gr (e-mail process)
Fast track check-in is also available via website www.metropolitan.gr
Is check-in and check-out conducted at the same time?
Standard check-in is now at 15.00 and check-out at 11.00.
Elevators
Are you keeping the elevator keys sanitised?
Outside every elevator, Disinfection Dispensers will be installed for the use of guests.
How many guests are allowed per lift?
Number of guests using the elevator will be controlled.
One Guest
Guests on the same booking are allowed to use the elevator all together, i.e. a family of 3.

Rooms
How many times will I receive housekeeping services and linen changing?
Housekeeping services and daily change of linen is temporary limited as a standard procedure. There is an ‘’option in’’ procedure installed for room cleaning and linen changing by giving a call in the morning to the Reception Reception 24hrs internal line 9 or 111

How are you deep-cleaning regularly multi-use items such as key cards and safes, TV remotes and light switches?
All multi-use info material will be discontinued and will be available by checking www.metropolitan.gr , or qr codes in the common areas of the hotel.
Key cards will be disinfected and given to the guest and will not be given back to the reception until check out. TV & AC controls will be covered and sanitized and before each check in.

Guests’ health
What is the standard procedure of the hotel if a guest is suspended with COVID- 19?
We will follow the Action Plan as per the legislation of the Hellenic Ministry of Health.
In case a guest is suspended with COVID-19, a specified doctor will attend and proceed with a molecular test, even in the hotel if needed.

Food & Beverage
Will there be limited seating arrangement during lunch or dinner in restaurant?
Yes, based on the COVID health and safety standards, tables and chairs in all F&B outlets are spread out according to legislation.
Breakfast 7.00- 11.30 a.m
We will provide you with choices of breakfast menu check on www.metropolitan.gr or a QR code provided in Hotel’s common areas
Restaurant Team Members will assist you.
Staff will clean and disinfect all buffet surfaces according to our reinforced cleaning and sanitation plan.
Restaurant and bar
All cutlery, crockery and glassware will be washed in high temperatures. All trays and other service equipment will be disinfected after each use. Our Restaurant Team Members will serve you using appropriate mask or transparent face shield.

Social Distancing
How are you safely managing social distancing?
Discrete Floor Sticker is installed in front of reception desks for social distancing purposes.
We are required from our Guests to wear masks in lobbies and other public spaces.